Policies

Privacy

When you contact Solunar, submit a request, upload documents, schedule a service, or make a payment, we may receive information such as your name, business name, contact information, project details, property or permit information, and documents you choose to provide.

We use that information to respond to requests, evaluate and perform agreed services, communicate about your project, maintain business records, and handle invoicing and payments. We may use service providers for website hosting, forms and document intake, email, payment processing, and online notary technology when needed to provide those services.

Solunar does not sell your personal information. Please do not upload passwords, full Social Security numbers, full bank account numbers, or other sensitive information that is not necessary for the service you requested. Only submit documents you are authorized to share.

Questions about information you have provided can be sent to admin@solunarbackoffice.com.

Service Terms

Solunar provides administrative coordination and support. We do not provide legal advice, engineering, architecture, code interpretation, licensed contracting, or any service that legally requires another licensed professional.

Clients are responsible for providing accurate information and documents, confirming they are authorized to request the work, and making decisions that require the owner, contractor, design professional, attorney, or other responsible party. Government agencies, jurisdictions, lenders, vendors, and other third parties control their own requirements, processing times, approvals, and decisions. Solunar cannot guarantee permit approval, agency processing time, inspection results, or another third party’s action.

For project-based work, scope and pricing are confirmed before paid work begins. A request form or document upload by itself does not guarantee that Solunar has accepted an engagement.

Payments, Cancellations & Refunds

Invoices and approved proposals state the applicable price, scope, due date, and payment terms for the work being performed. Payments may be processed securely through Stripe or another payment method agreed to with the client.

Government fees, recording fees, permit fees, technology-provider charges, postage, courier charges, or other third-party costs are separate unless they are specifically included in the agreed scope.

If a project is canceled, amounts already earned for work performed and authorized third-party charges already incurred are not refundable. Any unearned prepaid amount, if applicable, will be handled based on the work completed and costs incurred at the time of cancellation. Appointment-specific cancellation or rescheduling terms, when applicable, will be provided before booking.

Contact

Solunar Permit & Contractor Services is operated by Solunar Back Office LLC. Email admin@solunarbackoffice.com or call/text (772) 732-0234.

Last updated September 21, 2026.

SMS Privacy

Solunar Back Office LLC uses your mobile number and SMS consent information to provide the customer-care messages you request. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with third parties, except service providers that help deliver and support our messaging service.

SMS Terms

By opting in, you agree to receive customer-care text messages from Solunar Back Office LLC about your service inquiries, requested callbacks, appointments, document requests, permit-status updates, and requested estimates. Message frequency varies. Message and data rates may apply. Consent to text messages is optional and is not a condition of purchasing services.

Reply STOP to unsubscribe. Reply HELP for assistance, or email admin@solunarbackoffice.com. After opting out, you may receive one confirmation message; further messages will stop unless you opt in again. Carriers are not liable for delayed or undelivered messages.

SMS policies updated October 2, 2026.

Cookies and Tracking

Our website and the service providers used for hosting and online forms may use cookies and similar technologies to operate the site, remember preferences, help prevent spam or abuse, and understand site usage. These technologies may collect technical information such as browser type, device information, pages visited, and interactions with the site. You can manage or block cookies through your browser settings and use any cookie preference controls offered by the relevant provider. Blocking cookies may affect some site or form functions. External forms and other third-party services also follow their own privacy and cookie policies.

Data Security Practices

We use reasonable administrative and technical safeguards to protect information submitted to Solunar, including limiting access to people and service providers who need it to handle your request and provide agreed services. We use hosted website and form services rather than asking you to send account passwords or unnecessary financial identifiers. No method of online transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not include passwords, full Social Security numbers, full bank account numbers, or unnecessary sensitive documents in an inquiry. Contact admin@solunarbackoffice.com with a privacy or security concern, or to request an update or deletion of information, subject to applicable record-retention requirements.

SMS Program Age Requirement

The Solunar Back Office LLC SMS program is intended for individuals 18 years of age or older. By opting in to receive SMS messages, you confirm that you are at least 18 years old.